Frequently Asked Questions

We accept all major Credit and Debit cards, as well as Amazon Pay. 

Unfortunately, We do not accept order returns as of now. However, in the rare case that you receive a damaged product, report it to us at udeety@veraart.studio within 48 hours along with images and we'll send a free replacement.

For any changes, kindly contact us within 24 hours of placing your order at udeety@veraart.studio. If an order is under process, we won't be able to make any changes to your order and you would need to place a new order.

Orders once placed cannot be cancelled. However, If you'd like to make changes to your order kindly contact us within 24 hours at udeety@veraart.studio

All our orders are processed within 48-72 hours. Post that our Standard Shipping takes around 3-5 days to deliver your order. Once shipped you'll receive an order tracking link on your email.

In case you require Express Shipping, kindly contact us at udeety@veraart.studio and we'll arrange it for you.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact us at udeety@veraart.studio and we can assist you with the next steps.

Chances of receiving damaged item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact us at udeety@veraart.studio within 48 hours of receiving your product to check if it's eligible for replacement.

Any customs duties/taxes arising during transit will be borne by the customer. We do not have any control over it.